Here are the most common questions we have fielded from years of working with our guests, and our answers. Please contact us if there is anything we have not covered. Or Chat with our AI below!
Frequently Asked Questions
There are many benefits and advantages to purchasing trip insurance, which covers you if you have to cancel your vacation for a covered reason. We also offer damage insurance, should anything happen to the unit you are renting. Check our insurance page for more information.
A deposit schedule, which specifies dates and amounts due, is included in your online reservation for you to review before entering your credit card information. Upon processing your deposit, please note that a cancellation fee of $200.00 will apply if the cancellation is made before the final payment date.
Yes, you do need to rent a car to get the most out of a Maui vacation. Island attractions are too spread out and public transportation is limited. If for some reason you don't drive, Ubers and traditional taxis are an option to get to and from populated areas, check out our car rental page for more info.
All final payments are due 60 days prior to your arrival date. The final payment due date will be on your reservation confirmation. Upon completion of the final payment, your reservation becomes non-refundable.
Travel Insurance is recommended. See this CSA Travel Protection page to review travel insurance terms and conditions. If you do not yet have a policy for your trip, complete the second section by entering an application date and your state of residence to see sample policy terms.
Your unit is supplied with a starter kit which includes dish washer liquid, dish soap, trash bags, paper towels, tissue paper, and toilet tissue. You will need to replace them as you need them. Your unit is also equipped with sufficient bath towels, beach towels, hand towels, dish towels and wash cloths. Please utilize laundry facilities on property, or the washer/dryer within your unit, to wash them as you need them.