Update 3/18/20: None of us in the industry have faced a global issue like COVID-19, affecting so many travelers. Destination Maui Vacations immediately took steps to help people reschedule their vacations, temporarily changing our reservation policy and removing fees. However, we understand many people may not know at this time what date to change to, so we have made an adjustment to accommodate this. You can reschedule your vacation now and preserve your payment, then change it again later when your travel dates are confirmed.
You may also email the individual offices. Include your booking name, reservation number, the date you would like to change to and your best contact phone number.
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As a valued guest, your safety and well-being remain our highest priority.
We want you to know that we are monitoring the coronavirus (COVID-19) situation closely and are listening carefully to the questions and concerns we receive from guests such as yourself. We’ve always provided safe and clean environments for our guests and we remain committed to upholding the highest standards of cleanliness so you can feel at ease when you visit a Destination Maui Vacations resort property.
As 3/13/20, the original article date, there were no known coronavirus cases on Maui.* See updates below. Operating under an abundance of caution, rest assured our vacation condominiums are disinfected and sanitized on a regular basis. High touch areas are being cleaned more frequently each day.
Please also see our related post about flying during this time period, which also contains travel insurance information.
If you are booking a new reservation:
To help you continue to book with confidence, we’ve instituted a flexible change policy for all reservations booked through May 1, 2020 and traveling through August 15, 2020. If you make a new reservation and your plans change, you may change your reservation to a future date within one year without incurring a change fee or loss of your deposit.
If you already have a reservation:
The same flexible change policy applies to all reservations booked prior to May 1, 2020 and traveling through August 15, 2020. You may change your reservation to a future date within one year without incurring a change fee or loss of your deposit.
How to make changes:
You may make a one-time only change if your travel plans are affected by the coronavirus. Please call us at 808-879-0080 at least 72 hours prior to your arrival if you would like to make a change. Due to high call volume, you may also email firstname.lastname@example.org with your booking name, confirmation number, the dates you would like to change to and your best contact phone number, and our staff will contact you in the order requests are received.
Your payment will be applied to your new reservation. Note: We will make every effort to first rebook you into the condominium you selected. If not available, we will check availability for your selected dates. Price at the time of rebooking depends on condominium selected, location and time of year.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Keeping those affected by the coronavirus in our thoughts.
We look forward to welcoming you to our beautiful beaches!
Warm aloha from Destination Maui Vacations
*Update: 3/15/20 Maui County announced one confirmed case on the island of Maui.
*Update: 3/18/20 There are 3 cases in Maui County and 16 cases statewide