Coronavirus Update and Reservation Information

UPDATE: COVID-19 and Your Maui Condo

Hawaii is now welcoming back visitors with its pre-travel testing program, allowing travelers from out-of-state to proceed without the 10-day quarantine if they test negative for COVID-19 before they arrive in the islands. Some further restrictions vary by island, and travelers are strongly advised to stay up to date on current rules.

Note: This page is being updated as official information becomes available. 

What you need to know before you go

Please keep in mind that Hawaii has managed to keep COVID numbers low, and we would like to keep it that way. Mask wearing compliance if very high here, and we ask that our returning residents and visitors also comply, along with social distancing and not meeting in large groups outside of your ohana (family). The state is attempting to strike a balance between keeping communities and visitors safe and healthy, while restarting the economy.

You must test negative within 72 hours of traveling to Hawaii

Hawaii’s Safe Travel Plan requires travelers who want to legally skip the 10-day quarantine to obtain a COVID-19 test within 72 hours of their final leg of travel to the islands. The test must be an FDA-authorized nucleic acid amplification test from a certified lab that is also one of Hawaii’s trusted testing partners. Travelers are encouraged to upload Negative test results, along with the state’s mandatory travel and health form, to the Safe Travels Digital Platform at least 24 hours before traveling. If you do not have a negative test from a State of Hawaii approved lab before boarding, you are subject to the 10-day quarantine.

We can’t emphasize enough that the test must be conducted by a provider on Hawaii’s list. The state of Hawaii will ONLY accept test results from trusted testing and travel partners.

As of 1/19/21, there are some new rules for travelers to Maui. In addition to a valid negative COVID-19 test, people will need to download the Aloha Safe Alert App from Google Play or the Apple Store and present it to screeners at the airport. The app helps with contact tracing and can let someone know if they have been exposed to someone who has the virus.

If someone can’t get the app, another Google or Apple notification system can be downloaded. If a person does not have a smartphone, they must be travelling with someone who does and has the app. If not, they will be required to quarantine.

In addition, indoor spaces have been further restricted, including limiting stores to 30% of capacity. However, with current lower visitation, this is not expected to cause too many delays.

No test? 

Without a test, both residents and visitors, arriving from out-of-state to Hawaii are still subject to a mandatory 10-day self-quarantine, which is in effect for all Hawaiian islands. Here’s what quarantine means in Hawaii:

  • It means no leaving your designated self-quarantine location for any reason—except for medical emergencies or to seek medical care.
  • Food must be delivered at your own expense, so no sit-down dinners at local spots, trips to the grocery store or picnicking on the beach.
  • Vacation rentals are not permitted as a quarantine location.
  • Failure to follow this order is a misdemeanor and punishable by a maximum fine of $5,000 and/or 1-year imprisonment.

Please note: Please make sure you can obtain your negative COVID-19 test before traveling. Read the State of Hawaii’s Safe Travels page for complete information before planning your trip. Our recent Maui trip planning post has some great tips too, including why this is a great time to experience our uncrowded island.

Prepare for a temperature check at landing + your return flight

Upon arrival, travelers will also have their temperature checked and will be required to have completed a travel & health form that includes your length of stay and return flight confirmation. You should have download the Aloha Safe Alert App from Google Play or the Apple Store ahead of time. You will be asked to present it to screeners at the airport.

Currently, Maui is asking arriving passengers to take a second COVID-19 test after arrival. The state will also be randomly and voluntarily testing 10% of all arrivals four days after landing in the islands. This is intended to track trends and make program adjustments as needed.

Keep up to date

Read the State of Hawaii’s Safe Travels page for complete information before planning your trip. Since pandemic policies and procedures are still a rapidly evolving situation, we recommend you bookmark and revisit this page. You can also find useful economic recovery information on the State’s Economic and Community Recovery Navigator.

Maui rules

  • Indoor and outdoor social gatherings are restricted to no more than 5 people.
  • Face masks must be worn in all public spaces unless exercising, eating or dealing with a medical condition.
  • All people should maintain a minimum of 6-feet physical distance from people outside their household.
  • Anyone who is sick should stay home or at their place of lodging
  • Beach parks close at 7pm, and no grilling or tent structures are allowed

How to Make or Change Your Condo Reservation

At the very beginning of the pandemic, Destination Maui Vacations immediately took steps to help people reschedule their vacations, temporarily changing our reservation policy and removing fees. In response to changing marketplace conditions, Destination Maui Vacations is committed to ensuring our customers have the most flexibility we can offer when planning your vacation during these challenging times. Here are the procedures:

  • If you need to change a reservation due to COVID-19, we can help you pick a future date and apply your deposit. If you have already paid the balance of your future reservation, it will be refunded to you without fee or penalty.
  • If your travel plans change in the future, you can change your reservation once again using the above procedure. We encourage you to do this as soon as your final dates are known to give you the best booking options. We may see increased domestic travel after the pandemic ceases, and dates do fill up under normal circumstances too. We will make every effort to first rebook you into the condominium you selected. If not available, we will check availability for your selected dates.
  • Price at the time of rebooking depends on condominium selected, location and time of year.
  • Cancellation and refund requests are honored on a case by case basis due to traveler extenuating circumstances under COVID-19.
  • Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

Here is the contact list for all of our resorts: or contact our main office: or 808-879-0080 Due to high call volume, we ask that you email the resort first. Include your booking name, reservation number, the date you would like to change to and your best contact phone number.

Help the community

If you would like to help those in need, the Maui Food Bank could use your support. You can donate online here: //

Because of partnerships the Maui Food Bank has in place, their buying power to purchase food and other essentials is greater than we could do ourselves.

We look forward to your visit

Mahalo for your understanding as we navigate a new normal in making your Maui vacation dreams come true. Warm aloha from Destination Maui Vacations

By |2021-01-28T22:18:42+00:00January 19th, 2021|Travel, Uncategorized|0 Comments

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Administrative Office: 380 Huku Li'I Place, Suite 206
Kihei, HI 96753
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